Terms and conditions of your membership and terms and conditions of using our Fuse Training facilities.

 

1 Introduction

1.1 Your agreement is with us, Fuse Training Ltd. a private company limited by guarantee, registered in England (company number 15422796).
1.2 You, and all your guests, must comply with and agree to the code of conduct of Fuse Training facilities.
1.5 All our memberships are monthly memberships. In these terms and conditions, monthly means every calendar month. A full calendar month starts on the first day of the calendar month and finishes at the end of the last day of that calendar month. When we refer to month in these terms and conditions, we mean a full calendar month.
1.6 Your membership agreement terms are accessible through a link on the Fuse Training website.

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2 Starting your membership

2.1 All memberships are personal and cannot be shared.
2.2 You cannot use our facilities until you have signed your online membership agreement form and made the payments set out on the form.

2.3 We operate a private facility and membership is at the sole discretion of Fuse Training Ltd. We do not have to state or provide you with reasons for refusal of membership.

 

3 Types of service and membership

 

3.1 At Fuse training we offer 2 different types of services:

• Small Group Personal Training (SGPT) – 55 to 60-minute sessions, on a ratio of 1 coach to a maximum of 5 members.

• Group Exercise Class – 30 or 45-minute sessions, on a ratio of 1 coach to a maximum of 12 members.

3.2 We offer various types of membership to persons aged 18 or over. For persons 16 or 17 years old, exceptions are granted based on a written parental consent. Persons under 16 years of age must be always supervised.

3.3 All new members start on a 30-day trial. The 30-consecutive-day trial entitles the member to use 8 or 12 Small Group Personal Training sessions and unlimited access to our group classes. There is no commitment to join on a membership following the 30-day trial.

3.4 Once the trial is complete, if the members wish to continue using the facilities, they must sign up for one of the memberships below:

• SGPT 4 – this entitles you to 4 small group personal training session per month and unlimited access to our group classes.

• SGPT 8 – this entitles you to 8 small group personal training sessions per month and unlimited access to our group classes.

• SGPT 12 – this entitles you to 12 small group personal training sessions per month and unlimited access to our group classes.

3.5 All SGPT sessions purchased must be used within that same calendar month. 

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4 Your membership fees

4.1 The cost of your membership will depend on the type of membership and the membership commitment period you have chosen.
4.2 We will set out all amounts that you need to pay for your membership on your online membership agreement form.
4.3 During your membership, you must pay your membership fees whether or not you actually make use of our facilities and services.

4.4 The monthly membership fee you pay will depend on the type of membership you choose, the payment option you select and the minimum number of complete months you commit to be a member for.

4.5 The types of payment options we offer are as follows:

• Rolling monthly - you commit to be a member and paying the monthly membership fee for at least one full calendar month

• Discounted monthly - you commit to be a member, and to paying the monthly membership fee, for at least 3 full calendar months and pay the monthly membership fee for that period. In return for this, you get a discounted monthly membership fee for the 3 full calendar months. At the end of the 3 calendar months, your membership will automatically continue on a-monthly-basis.

4.6 We are a cashless company. You must pay your monthly membership fee in advance every month by direct debit.

4.7 In the scenario of failed payment, we will attempt to obtain payment through the same direct debit, or you must settle the overdue amount by debit or credit card payment. While you owe us payments you will not be allowed to use the facilities. Once your payments are up to date you will be allowed to enter and use the facilities. You will still have to pay all monthly membership fees for the duration of the commitment period you signed up to.

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5 Freezing your membership

5.1 You may temporarily freeze your membership for between 1 complete calendar month and 3 complete calendar months for reasons such as pregnancy, illness/injury, change to financial circumstances and relocation
5.2 If you want to freeze your membership, you submit your request on or before the 15th day of the month, so we can apply this from the 1st of the following month.
5.3 You will not be allowed to use any of our centres while your membership is frozen.

 

6 Your right to cancel your membership

6.1 To cancel your membership you must send your 30-day notice in writing to Fuse Training. If you are within your commitment period, we will cancel your membership from when your commitment period has finished.
Early cancellation (within the commitment period) will be allowed if the member presents medical note proving they are not fit to continue with their membership or if they provide proof of new address (10 miles or more away from FUSE Training Facilities).

 

7 Satisfaction and guarantee

7.1 In some circumstances we offer a 7-day money back guarantee to new, first-time members. If you wish to cancel your membership, you must give us written notice of cancellation by email 7 days from the date on which you completed and signed the new membership form. We will process your cancellation request immediately and refund any payments made on your then current membership.

 

8 Our right to cancel or freeze your membership

8.1 We may freeze your membership at any time or cancel your membership without giving you notice, if it is considered that you are not medically or physically able to use our facilities safely, or if you seriously or repeatedly break the conditions of your membership or the code of conduct (section 9). In these circumstances, we will refund you the fee that you have paid for that month, and any fees you have paid for future months.
8.2 If we cancel your membership under section 8.1, we might not allow you to re-join Fuse Training Ltd.

 

9 Code of Conduct

All staff and members but comply to the code of conduct below:

• All customers must have an initial 1-2-1 evaluation session.

• All bags and valuables must be left in a locker.

• Safe, appropriate and clean sportswear, including footwear must be worn at all times.

• Strictly no glass bottles or cans allowed in the gym.

• No food is to be consumed in the gym.

• The use of alcohol or illegal drugs is strictly forbidden.

• No smoking or use of E-cigarettes is permitted in or on the site.

• FUSE Training operates a zero-tolerance policy for foul and abusive language and behaviour towards staff or customers.

• Please respect the equipment, wipe after use and return to its place.

• Gym equipment is to be used for intended purposes only.

• Please report any equipment faults to the staff on duty.

• Please deposit litter in the bins provided.

 

10 Our right to change your membership, these terms and conditions and the code of conduct

10.1 When we make changes that may affect you, we will give you a minimum 30-day notice of the changes we plan to make. If you are not happy with the changes, you can cancel your membership.

 

11 Your contact details

11.1 You must keep us up to date with any changes to your address or other details by informing the team at Fuse Training or updating your online profile.

 

12 Liability

12.1 When we carry out any initial physical assessments and exercise questionnaires, we may identify possible problems with you taking part in exercise and recommend that you seek and obtain medical advice. We are not responsible if you ignore our recommendations and continue to exercise at any of our centres.

12.2 Any and all use of the FUSE Training facilities shall be at members’ own risk at all times.

12.3 Fuse Training cannot guarantee that all the facilities are always available due to maintenance issues and facility or equipment breakdowns or malfunctions. By law, we do not have to pay you compensation for any service, facility or equipment not being available unless this was due to or caused by our negligence.
12.4 By law, we do not have to pay you compensation for loss or damage you may suffer unless such loss or damage is caused by our negligence or failure to comply with applicable law.
12.6 You should consult your doctor before you start any exercise you attend and/or if you are not sure whether it is suitable and/or if you have a pre-existing illness or medical condition.
12.7 We cannot accept liability for theft or for loss or damage to you or your guest’s property in the facilities or the car park unless that theft or loss or damage was caused by our negligence. 

 

13 Data protection

13.1 The personal data we collect from you is only for internal use of FUSE Training Ltd. we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so
13.2 It is important that we hold the most up-to-date contact details for you. You are responsible for keeping all your personal contact details up to date.

13.3 For your privacy, FUSE Training Ltd. Is registered with the Information Commissioner’s Office since February 2024.

 

14 Social Media

 

14.1 We do occasionally arrange filming or photographs for use on our social media or other FUSE Training communications. All due care will be taken to ensure that no one appears in filming or content created by us without expressing consent to be included. If you find you do appear and would like an image or video to be removed from our Social Media channels or communication, please speak to a team member.

 

 

These terms and conditions were last updated in September 2024.